If you exceed any of the previous month`s voice, SMS, and data packets, these are billed at the Out of Bundle rate, as described in your contract in this section. This may include voice calls, SMS, GPRS (i.e. data) as well as additional services that are not included in your plan, such as WebSMS and MMS. Kogan nbn™ is only provided by Vodafone Hutchison Australia Pty Ltd by credit card. Your direct debit requirement contract found here explains your rights and obligations when setting up a direct debit agreement and also describes Vodafone`s obligations to you. Please keep this agreement for future reference, as it is part of the terms of your direct debit request. To make sure you`re using the correct direct debit form, you need to check which Vodafone account account will appear on your invoice – it will be either Vodafone A, B or C. Online payment: Our website and Epic App displays a “Payment Not Successful” message if your payment is not made. If this is the case, please check if you enter your bank details correctly. You can also change the expired credit card information in the My Profile section and then proceed with the payment. Internet Banking: Please make sure to enter your account number and the invoice number on which you make a payment when using Internet Banking. You`ll find both on the first page of your monthly bill.
If the amount is not deducted from your balance within 3 working days, you can contact our customer service with the full details of your transaction so that we can help you continue processing. Payment in a store: You are requested to present your ID card when you visit a store to make a payment on your invoice, and receive a receipt on the amount paid. If your line has been blocked due to overdue invoices, click here to make your payment and let us know so we can reactivate your services. Certain changes to the Debit Service Agreement apply to Kogan nbn™ services, including: If you also received a discount or refund in the previous month, these are displayed in this section as a negative balance and deducted from accounts. . . .